Accelerate utility performance withAI-first automation
Drive operational efficiency and elevate customer satisfaction with a unified, AI-first customer service platform built for utilities. Reduce service costs, automate interactions across 35+ channels, and launch faster with rapid setup and go-to-market.
Transform utility operations with intelligent AI
Cover up to 90% of utility use cases with conversational AI that delivers personalized, natural conversations using advanced voice and chat AI.
Automate utility journeys with human-like AI
Cover up to 90% of utility use cases with conversational AI
Deliver personalized, natural conversations with advanced AI
Our AI listens actively, switches context effortlessly, and responds with empathy—even when customers interrupt. Deliver truly multilingual, human-like experiences across voice and chat channels.
What customers can do instantly:
- Report outages or service issues
- Book or reschedule appointments
- Track bills, payments, and service updates
Make booking effortless with real-time availability
Integrate seamlessly with your CRM/ERP to show real-time availability and track service appointments. Make scheduling simple and efficient for both customers and your operations team.
- Waste collection scheduling
- Tank refills and deliveries
- Technician dispatches and visits
- Real-time availability tracking
Increase collections and reduce friction with secure payments
Connect easily to your existing payment gateways and infrastructure to support omnichannel payments. Reduce payment delays and improve cash flow with automated billing solutions.
- Secure bill payments processing
- Auto-pay enrollment automation
- Payment confirmations and receipts
- Multiple payment gateway support
Anytime, anywhere self-service
Enable instant self-serve experiences across channels with proactive, contextual engagement
Account Onboarding
Automate registration, verification, and new account setup with intelligent workflows that streamline customer onboarding.
Payment Reminders
Send out timely reminders on text and voice channels to ensure timely collections and reduce payment delays.
Alerts & Notifications
Send proactive notifications on outages, usage status, pickup schedules, and service updates to keep customers informed.